Our primary goal and our greatest hope is that our customers will successfully complete their project and end up with a performance quality musical instrument that will give them years of musical enjoyment.
That is why we offer the best warranty in the business -
II. Need help with construction?
We are happy to finish assembling a kit for you. The basic fee is the difference between the kit price and the finished price shown in our current catalog (regardless of the price you paid for the kit). If you have done some of the assembly, we may be able to discount the construction fee, unless we need to re-do some of your work. If you want us to do only part of the construction, please call us about the price.
III. Desire a refund?
We give refunds, or credit toward other merchandise, for kits returned within one year of purchase, regardless of reason for return or stage of construction. You must present proof of purchase from MUSICMAKER'S KITS, INC. Such refunds will be for merchandise only, not shipping, handling, or insurance fees.
If we made an error on the original shipment, we will pay for return shipping. Please call us for the proper procedure.
II. Did the product break or warp?
We will repair or replace, without charge, within five years from date of purchase, any instrument that we built if the materials or workmanship are defective. You must present proof of purchase from MUSICMAKER'S KITS, INC. to verify the date of purchase.