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Home > Testimonials > Customer Service Testimonials

Testimonial: Customer Service

 

Dear friends,

I am very satisfied with my purchase from you. The rosette is perfectly suited to my instrument : can not do better! The color is also in exact harmony with my Irish bouzouki.

Again thank you!

Best regards from France.
Patrick


 

I had to show this to you. It is a modest mountain dulcimer that I made for my sister. We are aslways exchanging project pictures via email, since she lives in Washington state, and I live in California. Well, on a recent visit, she brought a beautiful book she made, since she is very talented. I oohed and ahhed and asked her to make one for me. Then I showed her a dulcimer that I managed to make. When I played it she said, "Hey that's the music they played on Lewis and Clark" She meant Ken Burns documentary on the Lewis and Clark Expedition. I stopped playing the dulcimer, and she said to me, "Oh don't stop. It's so nice and peaceful." So I handed it to her, and showed her how to strum it. I got it back quite a while later, with a request for one of her own. So off we went. She made a beautiful book for me, and I made her the dulcimer. I wanted to spiff it up in a special way, so I thought of you guys, and the rosettes. I sent pictures of them to her and let her choose which one she wanted. She picked the tree. I have to thank you for sending the rosettes so promptly. No matter how small the order is, you always send it to me promptly and with a big '"thank you" on the order form. So, thank you! Your lovely rosettes really made my modest effort at dulcimer building special. My sis will love it. Thanks again. (I'm playing the strings off of my Strumbly, too).

Thanks,
Sue Macias


Matt,

Thanks, and I would like to offer my acknowledgment of the excellent service and help offered to me during my recent purchase. The items were not available to me here in Australia and it was great that I was able to source them through Musicmakers. The transaction was flawless with delivery made to my home in the North of Queensland a mere 10days following the order. The whole of the experience was relaxed and seamless, from finding the items on the web page to filling my basket and the making the payment. A great job all round. I will gladly recommend Musicmakers to my friends and family.

Kind regards,
Geoff Murphy


Hi Matt

Thank you for the Hurdy Gurdy plans and parts I recently purchased. They arrived safely and promptly. Needless to say I'm busy on the project at the moment.

May I take this opportunity to thank Musicmakers for their quality of service and assistance with my instrument-making endeavours over the past couple of years. Without exception I have found the project plans and instructions precise and easy to follow, making the projects interesting and enjoyable to construct. They have provided a great sense of satisfaction on their completion and many hours of enjoyment as family members learn to play the instruments.

Thanks again to you and the Team for your friendly and helpful service and support.

Peter Leahy
Country NSW, Australia


Love you guys over at Musicmaker's Kits. Im a scratch builder and have been a customer for years. Just got the Hurdy-Gurdy plan and can't wait to get out and make some sawdust. Keep up the good work.

Barry Hoeschen
San Diego, CA


Always quick, prompt service and even answered questions to my emails. Purchased a Reverie Harp and the patients just love it at the cancer hospital where I'm an Artist-in-Residence.

Barbara Murak


Matt, I am not a Facebook user, but I will be happy to write a short testimonial ......

I have purchased several items recently for building bowed psalteries, including zither pins, bow hair, music wire and tuning wrenches. The items are exactly as advertised, are reasonably priced and were delivered within a couple of days after placing my on-line order.

Thanks,
Ivor Walton


Hi. Your service and help has been excellant I'm currently building a mountain dulcimer using your blueprints and everything is working great. When I'm finished I may do a Dakota uke kit. Keep up the good work!


Dear Matt,

I'm more than happy to provide a testimonial to the outstanding service and courtesy I have always enjoyed from Music Makers. The kits are excellent, advice when needed is always immediate and thoughtful, and I have always received orders without delay. As an amateur designer and beginner/intermediate harpist these are all very important to me. In addition to the instruments themselves, Music Makers has a wonderful Library section freely available to all, and as archivist for the Folk Harp Journal, Jerry Brown makes back issues available at minimal cost - an invaluable service.

I may be biased (and probably am), but I rather strongly believe that beginning harpists should understand some design and string theory as an integral part of their training. Jerry's manual Folk Harp Design and Construction should be in every harpist's collection. And the free Excel string analysis spreadsheet that is also in the Library should in my opinion be used by every student to analyze and understand their own instrument, whatever model or maker it might be.

We are often asked on the Virtual Harp Circle beginner's group "What harp would you suggest for me?" As an owner and moderator there one or more of the Music Maker's models is almost always among those I suggest.

Best wishes,
Biagio Sancetta


Thanks again for quick shipment and wonderful customer support.

Your company, staff, and products are the best!

Sincerely,

Peggy Coats
(new kantele owner)


Hi Matt,

Yes, so far so good with the harp! It arrived in excellent time and un damaged. It was also great to have such prompt and courteous email correspondence.

Unfortunately due to my work commitments I'm not able to assemble the harp until the end of march!, but I can't wait to start the project and will definitely let you know how it turns out then.

Thanks,
Peter


Thanks so much for your speedy response, great customer service, and a beautiful instrument! Please especially thank Cody for selecting such a lovely kantele for me.

Peg


Friends,

Friday, we received the book and CD that Matt sent. That was fast. Somebody was on their toes in processing our order, even over the Christmas holidays. Both were exactly what we wanted - we are very pleased. We also appreciate the almost "family like" friendly treatment that we received. Thank you so much.

Mark Barbee


Thanks Matt for your continued thoughtfulness and appreciation of my business. I have had many questions regarding my purchases at Musicmakers and you and your staff have done a great job answering them. As soon as I have had enough prctice with my Strumbly, I will post something that might inspire someone.

Thanks again,
Jim


I have always appreciated you folks. You listen and you do your best to help out the customer. Keeps me coming back. I know I'm a small time customer, but you make me feel that I'm important. I appreciate that!

Happy Thanksgiving, Merry Christmas and a Happy New Year.

Hope to do more business with you in the New Year ahead!

Ben


Dear Matt .... and all the great people at Music Makers.

Thank you for your email. I would be more than happy to offer not only the greatest POSITIVE feedback ,but also the greatest GRATITUDE for your outstanding,friendly,personable,and professional approach to doing business. I look forward to further contact...

Kind Regards...Many Thanks and Best Wishes....

Greg Sweeney ......
Adelaide,South AUSTRALIA.


I absolutely love the whole experience that I've had with you guys!

Warm Blessing,
Gail


You folks are awesome! I'll be a life-long customer and am impressed with the quality of your musical instruments and the customer attentiveness.

Thanks, again.

Harry Finley Jr.


Musicmakers is a great source for any string instrument builder. I get all my parts from them for my DIY experimental instruments. They offer a larger selection of hard to find parts and kits at very reasonable prices

Laserr20
YouTube


Would like to say thanks. Our order was handled very well and very quickly. Received items in good condition. We will be doing more business with you.


I'm honestly torn- part of me wants to tell everyone about Musicmakers, and part of me wants to keep my best sources all to myself.

In all seriousness, thank you so much- I've just started building medieval Celtic and Viking instruments (woodworker for 10 years, musician for 25), and everything I've gotten from you has been exactly what I needed, at pretty much the lowest price I've seen without buying by the case.  Thank you for filling my small orders, and thank you for doing it quickly every time.

-Mike Dolan


I have done business with you for many years-even before you moved and because of your great service I am still with you. You are what we in the trade call an excellent vendor

- Charlie


Hi Matt and crew at Musicmakers'

You guys are the best. I am an amateur woodworker and I have gained so much knowledge about instrument building from your kits and the information you so freely share.

I love your products. They are reasonably priced and you make every effort to make people comfortable in trying something new.

Your staff is friendly, approachable and very knowledgeable. I don't ever feel intimidated about asking a "stupid" question. You guys are also the place to go for musical supplies.

Thanks for much for all the enjoyment you have given me over the years of instrument making.  

- David Devine

 

 

 




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