Our primary goal and our greatest hope is that our customers will successfully complete their project and end up with a performance quality musical instrument that will give them years of musical enjoyment.
That is why we offer the best warranty in the business -
I. Need replacement parts?
Just notify us of the problem. We are generous with spare parts, but we may ask you to return the defective part if we think we can salvage it. We may ask you to pay for replacement parts if you damaged them during construction. After one year from date of purchase, we may not be able to supply replacement parts if we have discontinued the kit.
II. Need help with construction?
We are happy to finish assembling a kit for you. The basic fee is the difference between the kit price and the finished price shown in our current catalog (regardless of the price you paid for the kit). If you have done some of the assembly, we may be able to discount the construction fee, unless we need to re-do some of your work. If you want us to do only part of the construction, please call us about the price.
III. Desire a refund?
We give refunds, or exchanges, for re-usable kits returned within one year of purchase, regardless of reason for return or stage of construction. You must present proof of purchase from MUSICMAKER'S KITS, INC. Such refunds will be for merchandise only, not shipping, handling, or insurance fees. We will refund the price of only those parts that are returned in re-saleable condition.
If we made an error on the original shipment, we will pay for return shipping. Please call us for the proper procedure.
I. Not satisfied with the product?
We allow returns of finished products still in mint condition for refund or credit within 30 days of purchase. Such refunds will be for merchandise returned only, not shipping, handling, or insurance fees.
II. Did the product break or warp?
We will repair or replace, without charge, within five years from date of purchase, any instrument that we built if the materials or workmanship are defective. You must present proof of purchase from MUSICMAKER'S KITS, INC. to verify the date of purchase.