My digital download didn’t work!

It is more than than likely that the download does actually work but something else is going on.

There are two common issues with our digital downloads.

1. People download the file but they do not know where to find the file after it has been downloaded. The default location on most browsers is to download the file to the downloads folder. Check the settings on your browser to find out where the files are going.

2. iPads. Many of our digital downloads are zipped files (.zip). This means the file has to be unzipped to make use of the files. Most Windows and Mac Desktops will unzip the files simply by double clicking on them. If you download the file to an iPad, you will need one of the free unzipping apps to access the files.